Unfortunately I had to send a wheel back for repair after it was damaged (in an accident), but I’m so happy with the advice I was given, customer service and turnaround time for the rebuild. Thanks so much, amazing service. MP 5.12.17
My first impression though is that a can’t believe how much better these rims are finished compared some very expensive 3T carbon rims I bought for another bike earlier in the year… and then sent straight back they were so poor. These however – very nice!
Thanks again for keeping me updated throughout.
Wheels arrived today. Finished article (I’ll get some better shots outside when it’s light and dry) pictures attached. Feel free to use if you like.
Wheels arrived yesterday.they look great. Thanks for your patience while dealing with this, parental leave and insurance claim meant it took longer than I wanted.
Got the wheels. they’re brilliant. Thank you.
Can you make a recommendation for another 2 x sets please? Again, for my older kids (twins, 12 years old). They’re light so don’t need anything hardcore. Trail centre use mainly.
Marvellous. Thanks for the speedy service.
The wheels are great – girlfriend very happy.
I have now had a time to have a few runs on the Grail wheelset.
The combination of Stans Grail rims and Schwalbe Pro 1 28mm is perfect for the rides out in the unkempt roads of Berkshire and Oxfordshire and is considerate to the older bottom. There is an appreciable improvement in down hill rolling resistance from my older bike mates still wedded to their 23 mm tyres. They will learn.
The tubeless tyres went on in seconds and was easier to fit than the clincher set up of the original bike. No punctures at all so far.
The Hope hub is nice and noisy and upsets the trad roadies!
The Stans Grail wheels arrived this afternoon – just finished fitting them, ready to ride in the morning.
Many thanks for you quick service – 5 days from initial contact to having them on the bike – impressive !
Just wanted to say a big Thank You for the wheels.
They arrived on Friday (very quick turnaround); and immediately got tyres and cassette on, and onto the bike.
Quick test ride on Saturday morning proved good, so I used them for the bike leg of a middle distance triathlon on Sunday.
56 miles of less than perfect roads in the Cotswolds and they never missed a beat! No creaking or pinging noises from the spokes, the hubs span lovely, and the freewheel is nearly silent (big bonus for me, don’t like the noisy ones too much).
Overall the wheels performed fantastically and I’m so pleased with them.
Glad to have found you, and your advice and workmanship was spot on.
N W-J 14.8.17
I would like to thank you for the wheels. we are 100 miles in and they are simply superb! The quality of the build is amazing! They are one of my best cycling purchases (of which there have been many over the years.)
They have gone down very well in my local cycling club too. I’m so glad Mtb-direct recommended you to me.
I will buy another pair on the next few weeks to replace some ali/carbon cosmic wheels I have.
The wheels have arrived and look fantastic.
The packaging looked light at first – but actually it has worked fine.
Many thanks for the build and putting up with all my questions.
Just writing to say thanks for my new wheelset. Yesterday I put tubeless tyres on for the first time and was amazed at how easy it was. I used Specialized Trigger Pro 2Bliss cyclocross tyres, they went on without difficulty and ‘popped’ into place with a few strokes of a track pump.
The wheels look great on the new bike!
Thanks for the wheels – they arrived safe and sound and look great. Thank you for the great service.
I have ridden the wheels you kindly made for me for several hundred miles. They are light, fast and comfortable. They are generating a good deal of interest amongst club riders and others. Thank you for your advice and for a cracking pair of wheels.
Mark and Ann,
Just a note to say how delighted I am with my new wheels. Now all the family want new bikes!
Back in about February you built me a wheelset for the Transcontinental 2015 Race. Archetype rims, 32 spoke, XT and SP PD-8 hubs. Now that the dust has settled I thought I’d report back to tell you that they were utterly flawless. The wheels coped with some of the worst road conditions I’ve ridden, including the Strada Dell Assietta. Still perfectly true, not a single spoke popped. Gave me great confidence. I finished in a little over 16 days.
i’ve ridden the wheels you built up for me, probably done about 500 miles on them now, including yesterdays dartmoor classic. i just wanted to say thanks.
they are exactly what i was after, and i love em.
i shod them with veloflex masters, and they roll lovely. i also run them at a much more forgiving 100psi which helps iron out our bumpy (crap) roads.
anyway, just a bit of feedback for you, thanks very much. i’ll be back when i need something else, and am recommending you to friends.
Got my wheels today and was really impressed. Perfect condition and look the job. I had to put them on today and they are unbelievably light compared to my other wheels.
Took them for a short ride and so far they seem excellent with no problems. So what’s can I say, Thanks.
Thanks for the great wheels and excellent service. It was a pleasure dealing with you. Now I know where to get my wheels from if I ever need a new set.
Just back from Roubaix and thought I’d let you know the wheels were fantastic. Strong and light and with 27mm Vittoria Pave tyres on, I didn’t have a single puncture (running at 90psi).
Inspected them yesterday and they are still true which was one of my reservations with the lighter spokes, but not a bit of it.
Thanks for an excellent product and build and I’ve already recommended you to a couple of mates.
Thanks & best regards
Not sure if I sent any feedback.
Wheels are superb; absolutely fly; super tough and look amazing.
Hi Mark & Ann
Wheels arrived Friday – fantastic service, thank you!
Fitted them Sunday and so far only used them for commuting but they feel really good and look great too. They spin up much more easily than the stock wheels, I will certainly recommend you to my contacts, and have already posted on Bike Radar about the great service you gave.
Alpha 400s arrived today. They look great.
The Grails are fantastic. Rode them yesterday on a club run and was very impressed.
Thanks again for your help.
Feedback from Ebay customers
Excellent communication -honest trustworthy seller – highly recommneded josh_v_123 06-Mar-13 18.13
Quality build, Super Price, Fast Delivery, Many Thanks 5****** fireblade925dog 03-Mar-13 22.08
Excellent wheels. Great seller. st465 01-Mar-13 21.44
A++++++ goodridge32 28-Feb-13 15.46
fantastic set of wheels, excellent comms, 5* service, cant get better than that rancidben 28-Feb-13 14.17
NICE WHEELS. GOOD SERVICE AND PRICE paw1_123 26-Feb-13 19.41
The wheels came on Wednesday. My friend who is a bike mechanic fitted them. They look really good. Nice and light, they are 1.5kg lighter than the ones which came with his bike. My son has a team championship race on Sunday………
……… yes they won the London League youth team champs. The bike looks fab.
Thanks so much for the wheels. They arrived today and they look and feel excellent! I can’t wait to try them out. I will highly recommend your services to others and I’ll be back when I want a new set!
Just a quick thank you for these wheels. I have put them on my winter trainer and they are brilliant, roll really well and seem sturdy yet lightweight, they are a revelation compared to the stock wheels the bike came with.
J.K. Colchester. Kona Jake the Snake
Over a kilo off the weight of my bike. You can really feel the difference on the climbs.
R.B. Honiton. Cannondale Jeckell Lefty 26er
Wheels arrived this afternoon, they look great. Just fitted to bike, hopefully get to go out on them soon.
Many thanks for the great service!
The wheels have arrived and are looking very nice! Thanks for your excellent service, and I’m looking forward to giving them a test ride!
Lighter and quicker than the original wheels. Have stayed in perfect true.
P.B. Newton Abbot Giant XTC 29er